Refund & Return Policy

Last Updated: July 9, 2026

At PAP, we want you to be satisfied with your purchase. This Refund & Return Policy explains your rights and the conditions under which returns, refunds, and exchanges are accepted.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided that:

• The product is unused, unopened, and in its original condition.

• The product is returned in its original packaging with all included accessories.

• Proof of purchase (such as your order confirmation or receipt) is provided.

Products that have been opened, used, damaged after delivery, or returned without their original packaging may not be eligible for a refund.

2. Hygiene Products

Due to hygiene and safety reasons, we cannot accept returns of oral care products that have been opened, used, or where the protective seal has been broken, unless the product is defective, damaged upon arrival, or required by applicable consumer protection laws.

3. Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with:

• Your order number;

• A description of the issue; and

• Clear photographs or videos showing the product and packaging.

We will review your claim and, where appropriate, provide a replacement, refund, or other suitable resolution.

4. How to Start a Return

To request a return, please contact our customer support before sending any item back.

Please include:

• Your order number;

• Your full name;

• The reason for the return; and

• Supporting photos if applicable.

Returns sent without prior authorization may be refused.

5. Return Shipping

Unless the return is due to our error (such as a defective, damaged, or incorrect product), customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

6. Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider or financial institution.

Original shipping charges are non-refundable unless otherwise required by law or where the return results from our error.

7. Exchanges

We only replace items that are defective, damaged, or incorrectly supplied.

If you require an exchange, please contact our support team.

8. Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled and must instead follow the applicable return process.

9. Chargebacks

If you experience an issue with your order, we encourage you to contact us first so we can resolve the matter promptly.

Initiating an unwarranted chargeback after receiving a valid order may delay resolution while the claim is investigated.

10. Consumer Rights

Nothing in this Policy limits or excludes any rights that cannot be excluded under applicable consumer protection laws.

11. Contact Us

If you have any questions regarding returns or refunds, please contact our customer support through the contact information provided on our website.